Refund policy
We want you to feel good about what you ordered from Adventure Row. If something isn't right, we're here to help.
30-Day Returns
You may request a return within 30 days of receiving your item.
To be eligible for a return, merchandise must be unworn, unused, and returned in its original condition with any original tags and packaging. Proof of purchase may also be required.
To request a return, contact us at help@adventurerowapparel.com with your order number and the item you would like to return.
Please do not send an item back without contacting us first. Because Adventure Row works with multiple fulfillment partners, return instructions may vary by product. Once your return is approved, we'll provide instructions for where and how to send it.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and make it right.
Including your order number and photos of the item and packaging, when applicable, can help us resolve the issue more quickly.
Exceptions
Certain items may not be eligible for return, including personalized or custom-made products and gift cards. Any additional return restrictions that apply to a particular product will be disclosed on the product page or before purchase.
Final-sale items, if offered, will be clearly identified as final sale before purchase.
Exchanges
We don't currently offer direct exchanges.
If you'd like a different size, color, or item, the simplest option is to request a return for the original item and place a new order for the item you want.
Return Shipping
For standard returns, including returns due to fit, size, preference, or a change of mind, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is the result of an Adventure Row error or the item arrived damaged, defective, or incorrect.
If your item arrives damaged, defective, or different from what you ordered, please contact us before sending anything back. If the return is approved as an Adventure Row error or product issue, we will cover the appropriate return shipping costs and provide return instructions.
Because Adventure Row works with multiple fulfillment partners, return destinations may vary by product. Please do not send a return to the address shown on the original package unless instructed to do so by Adventure Row Customer Care.
We do not currently charge restocking fees.
Refunds
Once your return has been received and inspected, we'll let you know whether your refund has been approved.
If approved, your refund will include the eligible merchandise price and applicable taxes. Original shipping charges are non-refundable except when required by law or when the return results from an Adventure Row error, damaged or defective merchandise, or an incorrect item.
Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued (frequently 3-5 business days, though processing time may vary by financial institution).
If you have questions about a return or refund, contact us at help@adventurerowapparel.com.
European Union Customers
If your order is subject to European Union consumer cancellation or withdrawal rights, those legal rights apply in addition to this policy. Applicable rights may vary based on where your order is delivered.
Contact Us
Questions about returns or refunds?
Contact Adventure Row Customer Care at: